TIX People are housed in cubicles in a huge space in an office buidling near Broadway. Everything is grey.
We have recycled air due to the fact the operations manager had the windows sealed so
that not one drop of real air can enter. Those who like to breathe, are horrified by this. It's stifling, especially on the weekends because the building turns off the system. Tho' we mention this, no attention is paid to our lack of air. I have
a little fan to blow around the carbon monoxide & possible germs from non covered coughs. (Before Covid, masking & vaccinations)
Why seal windows shut? Fear of being pushed, or that one of us might decide to end
it all when that one caller asks the same question for the upteenth time??
Our calls are recorded and occasionaly listened to- to ensure that we do our tix selling perfectly. We must mention everyhing in order and we have
a script. The Tix Boss Powers That Be- seem to forget that those who call, don't have our script and so we have to venture into their little scriptless worlds sometimes. If we are not precise, we will be spoken to. If we are spoken to more than a certain
amount of occasions, (forget how many) we can be suspended or even fired. 😞
It's not fun. In this Tix Ladys' opinion it should be fun. Theatre is fun, It makes you think. It shows you worlds and people you might not ever
know otherwise. It makes you laugh. It makes you cry. It makes you feel. The Tix office seems to miss that point.
Tix Powers that be seem to think $$ & what we have to say to get $, legally, is normal. They
don't remember or know that conversation is an art. We MUST say how many levels, we MUST offer premium seats at double the price if theatre goeers don't like the regular seats offered which could be a bit lousy 'cause good ones are held back or close
seats (vision, mobility) many not be readily available to those in need because we sell (and can't seem not to legally stop) brokers. It is sad. It is not fun.
I think it'd be much more fun, if when we say a show has
explicit language, to actually say the explcit language to the customer so they know the words ahead of time.
Why explain levels in the theatre? If you can't pronounce and have no clue what a mezzanine is (in a world with
computers and dictionaries) then buy the tix and be surprised when you get there.
This would save the Tix peoples' breath not to have to explain since we have so little air anyway...and save Tix sellers lives.
That show be at a 'Shubert owned' theatre in New York but we're not sure which one yet. We're selling tix for specifuc seat locations for a show that has no theatre yet! But the theatre going public is paying over $200.
a seat! 😳 Why is beyond me!
Of course at the end of 2021, they hired back few Tix people. They are relying on their website. It is the way of the future.
I miss the charm of the theatre district. I miss that peoole
used to dress up to go to any public event. I miss walking up to the box office & buying orchestra seats for $15. (The 70's), I saw the original COMPANY for $4.50 upstairs! I miss running into Gwen Verdon when she was in CHICAGO & she'd
stop & chat. I miss being able to hug Martha Raye after NO NO NANETTE & seeing her tear up at compliments. I also miss the days of just walking in Times Sq. on New Years Eve. It was walkable tho' crowded sans barricades & you could walk in
& out of the area.
Days of tix offices & phones, are being replaced by technolog.
But live theatre, NYC, is back & I hope it lasts forever